Our company is very particular about any feedback from the users of our services. If you send us a message informing about an error, any question or just a suggestion, you will receive a fast and competent answer from our technical support team within 48 hours. As a rule all the majority of problems is solved "on the spot". Numerous positive reports concerning our specialists and products prove that perfectly well.
Nevertheless please read the refund policy for INTERWOO services*.
INTERWOO provides full refund of your payment in the following cases:
• When you stably encounter an error which is preventing you from using our website, and if we are not able to correct the error within an acceptable period of time (more than 1 month in year) or are unable to suggest a temporary solution.
Please, NOTE! In this case refund is only given if you provide detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, etc.
• if you accidentally bought the service* more than once.
We reserve the right to decline refund requests in the following cases:
• when a user demands a refund immediately after buying the services*.
• when a user informs us about changing his decision to buy the service*, saying he has uninstalled it and is not going to use it without giving any particular reasons.
• when reasons which prevent a customer from proper using of our service* are stated clearly on our website. (for example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our service).
In such cases, if you disagree with our grounds for refund refusal, you can apply to your bank and initiate a chargeback.
Please, NOTE! In any case of refund or chargeback your registration name will be immediately blocked and you will not be able to use our website and services*.
*Services: Interwoo Pro Plan, : Interwoo Enterprise Plan